SHINE London

Introducing SHINE London

The Seasonal Health Intervention Network (SHINE) is a fuel poverty referral network which provides free energy advice service for Londoners. SHINE London offers a dedicated helpline and affordable warmth interventions to ensure households get the help they need to reduce utility bills, tackle energy debt and stay well and warm. 

The SHINE hub is located within Islington Council and run by the Energy Advice Service. SHINE was first launched in 2010 by the London Borough of Islington and in 2016‚ SHINE expanded to help households at risk of fuel poverty anywhere in London. SHINE has helped 22,500 London households to date, including residents of the Zero Emisssions Network.

SHINE services 

  • Telephone based energy advice 
  • Supplier discounts and extra care services
  • Energy doctor home visits
  • Fuel debt support 

Who can I refer to SHINE London?
SHINE accepts self-referrals and third party referrals for households of any tenure. Referrals can be made to SHINE services for households with an income below £16,190 or where a households member falls under a SHINE target group:
• Has a disability
• Has a long-term health conditions worsened by the cold
• Is a child under 15
• Is an adult over 60

How can I refer?
To refer yourself or someone else complete the online form. Alternatively you can contact the SHINE hub by phone or email  0300 555 0195